Delivery

Q: What is Woodpecker Interiors Ltd delivery policy?

A: You can order online simply by clicking the "Buy Now" button next to the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click on the "Proceed to Checkout" button which takes you to our secure checkout. You may then enter your delivery and billing information and credit card details and submit your order via our secure server. Alternatively, you can call us on 01782 766222 to place your order by phone.

Q: Woodpecker Interiors Gold Service

A: On any order we offer a gold delivery service, this is charged at £50.00 plus 10% of the order total, for this, you can specify the weekday and time that you would like delivery, we can ring you within 1hr of ETA, so you dont have to take the day off work, we will deliver and build all furniture into the room of choice and take away all packaging materials. If you would like to take advantage of our GOLD service then please contact us after you have placed your order by email or 01782 766222.

Q: When can I expect my order?

A: Delivery times vary according to the product and the manufacturer. Approximate times are emailed to you after your order has been taken but these may vary depending on how busy the manufacturer is when you place your order. We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time. Because we have so many suppliers it is difficult to give an exact delivery date. In most cases though delivery is usually made within 6 weeks.

Q: How do you calculate your delivery times?

A: Every item in our range has its own unique delivery time that is up-dated daily to reflect changes in the supply-chain. Many items of furniture are manufactured to order or made abroad and the delivery time reflects the time it takes us to deliver it to your home. Long delivery times are not unique toWoodpecker Interiors, they are the norm with virtually all UK furniture retailers. By making and delivering your furniture to order we are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and which will give you pleasure for many years to come. If a fast delivery time is important to your purchasing decision we recommend that you contact us further to see if there is anything that we can do to get an item to you with a shorter delivery time.

Q: What if I'm unable to take delivery of my order when its ready?

A: If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for 21 days. Beyond this time period we are obliged to charge a weekly storage fee of £10 per week.

Q: What if my delivery contains damaged goods?

A: This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs, contact us immediately on 01782 766222. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).